Return & Exchange

What is your return policy? How many days do I have to return a product?

If you would like to return or exchange an item, you must notify Pipikini within 14 days from the date of delivery. You will then have 14 days from the notification date to return your item.

 Returned merchandise must meet the below requirements in order to be accepted for a refund:

  • All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. 

  • Personalized items are final sale and cannot be returned.

  • Due to the intimate nature of swimwear these products should be tried on wearing your own clothing underneath.

How can I return an item?

 Please follow the return instructions below:

  1. To start the return process contact us quoting your order number
  2. Once your return request has been approved, pack the item(s) you wish to return in the original packaging.
  3. Send back the item at your own expenses at the address we provide.
  4. Once received in the warehouse, returns will be processed within 14 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Standard shipping charges incurred at the time of purchase will NOT be refunded. 

How do I exchange an item?

Please follow the exchange instructions below:

  1. Please Contact us to initiate an exchange. 

  2. Once the exchange has been approved, pack the item(s) you wish to return in the original packaging.

  3. Once received in the warehouse, exchanges will be processed within 14 business days. If the new item costs less or more than the original item, then you will either receive a refund or a new charge for the difference.

  4. You will receive an email confirmation when your EXCHANGE has been shipped. Please note that you will have to pay for shipping charges for the exchange .

 

How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. 

Can I return a customised item?

Once a customised item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

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